When partners Haider Ali and Huma Feroz founded Instruments Mall in 2007, they were first generation immigrants on a mission. They had no budget for personal salaries; no budget to hire additional employees. Instead, the pair poured their money into online marketing and inventory, and took up shop in a 1,100-square-foot apartment On Westheimer Street in Southwest Houston. The two founders had a strategy so perfect in its simplicity they were certain they could not fail to form a company dedicated to providing the best possible customer service and technical assistance while offering the broadest selection of products available.
The company's steady growth allowed Instruments Mall to expand to a 15,000-square-foot location in 2016.
In 1972, the company sought to better service its overseas customers by forming an International Division that today includes more than 12 international dealers in more than 26 markets.
The strategy devised by Haider and Huma decade ago lives on. It is the heart of the Instruments Mallmission statement and the reason Instruments Mall remains a thriving, ever-expanding entity dedicated to customer service. Today, Instruments Mall ensures prompt delivery to customers through a state-of-the-art, 15,000-square-foot distribution center at its The Woodlands, Texas location. It has a thriving Web presence serving customers worldwide, and continues to expand in the global market.
Truly, the history of Instruments Mall is a continuing success story.Instruments Mall continues to depend upon our customers for support. In turn, customers know they can depend upon Instruments Mall for unique products, exceptional service, and technical support.