With our customers...
Our decisions revolve around their impact on our customers and our desire to make it easier to do business with Instruments Mall. We will support the customer with a sense of urgency. Our customers won’t wait for an answer!
Before, during, and after the sale. Appreciate the lifetime value of the customer, and the long term impact of a single transaction or activity.
Continuous Improvement thru Innovation & Creativity
We must get better every day — our competition is! Don’t be afraid to make mistakes — take chances for the customer.
Our market and our customers require us to change constantly to remain ahead of our competition. Welcome change!
With each other...
Act as if you own the company and treat company resources as if they were your own. Celebrate success, and attack each new problem with a high level of energy and enthusiasm.
We can achieve far more by working together than by doing it alone.
Learning & Growth
Maintain an environment of continuous learning, fostering personal and professional growth.
As we conduct business...
Openness, honesty, and a strong code of ethics.Strict compliance with all regulatory and legal obligations.
Respectful treatment of, and responsiveness to, all co-workers and customers, including maintaining and productive work environment.
Communication in All Directions
Executive accessibility, honest two-way communication, no surprises, and no silos!